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 MISSION
STATEMENT
The National Automotive Broker Association (NABA) represents
the automotive brokering industry. The NABA develops
ethical operating standards, promotes responsible compliance
to these standards and communicates with members regarding
trends and developments in automotive brokering. The
NABA promotes the brokering process while encouraging
the highest ethical and professional standards.
PURPOSE AND GOALS
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To promote a better business environment by encouraging
the highest ethical standards of business practice
by the entire automotive brokering industry;
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To promote improving relations between the automotive
brokering industry, its customers and the public;
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To increase public and dealer acceptance and use
of automotive brokering;
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To enhance industry professionalism through educational
programs;
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To establish a forum for the discussion of ideas
and information of interest to members;
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To cause membership in the Association to be equated
with operational standards of honesty and integrity.
NABA CODE OF ETHICS
Each NABA member must sign a pledge to adhere to the
Code and those who refuse are not permitted to join,
are declined the opportunity to renew their memberships,
or have their memberships revoked.
The NABA Code of Ethics:
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To provide to our customers the highest degree
of professional courtesy and to disseminate only
information known to be accurate and correct;
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To provide our customers unbiased consulting services
while assisting them in defining and obtaining their
selected vehicle;
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To work on behalf of our customer as purchasing
advocates to provide them with the best possible
vehicle value;
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To deliver to our customers only the highest quality
vehicles in the fastest, most efficient manner;
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To practice the highest ethical standards by creating
an environment of trust, honesty and integrity;
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To abide by all federal and state laws and regulations
that govern business practices in our industry and
to conduct ourselves according to the standards
of Truth in Advertising.
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