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Frequently Asked Questions
We want to keep you informed throughout your shopping and purchasing experience with AutoSearch USA. The following questions are those most frequently asked by our customers. We will continue to update this information based on your feedback. If you can’t find an answer here, please call your friendly consultant, who will be happy to answer your questions.
Process of Purchasing of Car
How do I talk to someone at AutoSearch USA about purchasing a car?
When do I need to put down a deposit? How much is the deposit? Is it refundable?
How does AutoSearch USA find my perfect car?
Are there certain cars that AutoSearch USA doesn’t sell?
Does AutoSearch USA accept trade-ins?
How long will it take AutoSearch USA to find my car?
What if AutoSearch USA can’t find the exact car I want?
Can I get information about the history of the car I’m about to buy?
Does AutoSearch USA provide a warranty with my purchase?
Can I get an extended warranty?
Where do I take delivery of my AutoSearch USA car when it’s ready?
What if something goes wrong with my AutoSearch USA car?
Why does AutoSearch USA not list the manufacturer’s original names for paint colors?
Company Related
How does AutoSearch USA make money?
How can I tell if the AutoSearch USA price is really a good deal?
What costs are not included in the AutoSearch USA car price?
From what sources does AutoSearch USA buy cars?
Process of Purchasing a Car
Q: How do I talk to someone about purchasing a car?
A: Your decision to buy a car is an important one. While we aim to provide substantial information on our website, we know you might prefer to talk directly with a knowledgeable AutoSearch USA consultant. AutoSearch USA consultants are available Monday through Friday from 9:00 am to 6:00 pm Mountain Standard Time and Saturday's by appointment. To begin the process please call our main office Toll Free at 800-810-0042 or at 303-247-9300. You can also reach our Colorado Springs office at 719-528-8700.
Q: When do I need to put down a deposit? How much is the deposit? Is it refundable?
A: After you’ve specified the car you want and signed the Purchase Agreement, you provide a fully refundable deposit to initiate the AutoSearch USA search. This is not a fee; the amount is credited towards your AutoSearch USA purchase. If you are not completely satisfied with the car we locate and/or deliver, your deposit is 100% refundable. We want you to be a satisfied customer!
Q: How does AutoSearch USA find my perfect car?
A: AutoSearch USA has access new and high quality pre-owned vehicles available nationwide. We buy at closed dealer sales, wholesale, direct from the manufacturer, from dealers and major leasing companies around the country. We even have the ability to buy from private individuals, as needed. Our experienced and specially trained national buying team use state-of-the-art technology, which allows us to match your criteria to available vehicles.
Q: Are there certain cars that AutoSearch USA doesn’t sell?
A: AutoSearch USA specializes in providing our customers new and quality pre-owned vehicles. We only sell cars that we can stand behind. All vehicles must pass our pre-delivery inspections that are more stringent than a typical dealership. These inspections tend to eliminate vehicles that are more than four years old but it truly depends on the particular vehicle. In determining which vehicles to sell, we offer consultative advice based on customer satisfaction, reliability and depreciation ratings from Consumer Reports. We use a variety of expert sources to help you select the right type of vehicle that fill your needs.
Q: Does AutoSearch USA accept trade-ins?
A: Yes. We first ask you a series of questions to establish a ballpark estimate of your vehicle’s value. Then, after a vehicle inspection we gain bids for your vehicle from surrounding dealers and wholesalers. You are offered the highest bid and it is your decision to accept that bid or sell your vehicle independently.
Q: How long will it take AutoSearch USA to find my car?
A: For most orders AutoSearch USA can locate, inspect, buy, transport, recondition and deliver your vehicle within 10 business days. Special orders or hard to find makes or extremely specific requests (e.g., if you’ll only consider a single color choice, or an older model with very low mileage) can take longer.
Q: What if AutoSearch USA can’t find the exact car I want?
A: AutoSearch USA will make every effort to locate the car you’ve specified. However, in the unlikely event that we cannot find the exact car you want, we will notify you of the closest possible matches available and allow you to decide if one of these cars will meet your needs. If not, we’ll refund your deposit in full.
Q: Can I get information about the history of the car I’m about to buy?
A: Yes. All pre-owned AutoSearch USA cars come with an AutoCheck Vehicle History Report, which includes the AutoCheck Score, a revolutionary tool that allows you to understand a vehicle's past to lower the risk of buying a vehicle with undetected problems. To learn more about what an AutoCheck Vehicle History Report is, click here.
Q: Does AutoSearch USA provide a warranty with my purchase?
A: Each qualifying vehicle comes with a 30 day 1,000 mile limited warranty to ensure your driving pleasure.
Q: Can I get an extended warranty?
A: Any remaining manufacturers warranty is passed on to you free of charge. If your vehicle has surpassed the original manufacturer warranty terms, AutoSearch USA can provide qualifying vehicles an extended warranty that gives you comprehensive bumper to bumper coverage up to 84 months or 125,000 miles. AutoSearch USA works with several major warranty companies such as Wynn's Extended Care and Interstate National Dealer Services to offer these warranties to you. Your consultant will be able to advise you on which option will be the best fit for your needs.
Q: Where do I take delivery of my AutoSearch USA car when it’s ready?
A: You can pick up your car at one of our offices or we can deliver the car to your home or office. Once your AutoSearch USA car is ready for delivery, your consultant will schedule a convenient delivery time.
Q: What if something goes wrong with my AutoSearch USA car?
A: We thoroughly inspect all vehicles to ensure your car is in top condition when you buy it. However, in the unlikely event of a problem, you can contact your consultant and he/she will assist you with repair arrangements at a discounted price through one of our valued Auto Club vendors.
Q: Why does AutoSearch USA not list the manufacturer’s original names for paint colors?
A: AutoSearch USA color selector includes most popular car and truck colors, with more simple names. For example, it might be confusing to look for “opal”, “firemist”, or “magma”. So we call them blue, dark red and red. Most vehicles are manufactured in 4-6 colors each year. We ask for your preferences, so we can have a higher probability of locating your desired vehicle. Don’t worry, if your preferences were never manufactured, we’ll let you know and suggest some alternatives. And if you request a specific color, and the vehicle was made in that color, we’ll find it. It might take a bit longer than our usual order, but we’ll keep looking until you get the car you want.
Company Related Questions
Q: How does AutoSearch USA make money?
A: The efficiencies created by our process and use of technology allow us to offer lower prices than a typical dealer to our customers while still running our business profitably.
Q: How can I tell if the AutoSearch USA price is really a good deal?
A: By shopping nationwide we are able to get the lowest prices on your selected new or pre-owned vehicle. As a general practice, dealers add a pack fee to the price of a vehicle (typically upwards of $1,000) that covers the cost of advertising & overhead. AutoSearch USA does not add a pack fee.
Q: What costs are not included in the AutoSearch USA car price?
A: We always give you our very best price upfront, which meets our pricing promise. This price does not include the following: pre-delivery fees, doc fees, sales tax, luxury tax, city or county tax, title and registration fees, lease fees and any applicable options and accessories or extended service contracts that may be purchased separately.
Q: From what sources does AutoSearch USA buy cars?
A: AutoSearch USA buys cars and trucks from the same sources that huge franchise dealers do; major leasing companies, wholesale from other dealers, and from closed dealer sales.
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