Frequently Asked Questions

We want to keep you as informed throughout your shopping and purchasing experience with AutoSearch USA. The following questions are those most frequently asked by our customers. We will continue to update this information based on your feedback. If you can’t find an answer here, please email us at info@autosearch-usa.com or call toll free at 800-810-0042 and speak to AutoSearch USA consultant, who will be happy to answer your questions.

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Purchasing a Car

1. Q: What if I want to talk to someone about purchasing a car at AutoSearch USA?
   A: We realize the decision to buy a car is an important one. While we aim to provide substantial information on our Web site, we know you might want to talk to a knowledgeable AutoSearch USA consultant. Therefore, AutoSearch USA consultants are available from 9 am to 6 pm Mountain Standard Time Mon-Fri and 9 am to 2 pm Saturday to answer all of your questions and help you specify, order or buy the new or pre-owned car you want. Please call toll free at
   800-810-0042

2. Q: When do I need to put down a deposit and is it refundable?
   A: After you’ve specified the car you want and signed the Search and Locate Agreement, you provide a fully refundable $250 deposit to initiate the AutoSearch USA search. This is not a fee; the amount is credited towards your AutoSearch USA purchase. If you are not completely satisfied with the car we locate or deliver, your deposit is 100% refundable. If you are a member of one of our credit union partners your $250 deposit is waived upon presentation of a letter of pre-approved credit.

3. Q: How does AutoSearch USA find a car that matches my order?
   A: AutoSearch USA has advanced access to the highest quality vehicles available nationwide. Plus we buy at closed dealer sales, wholesale from dealers and major leasing companies around the country, and from private individuals, as needed. All vehicles are thoroughly evaluated before purchase to ensure they meet our high quality standards. Our experienced and specially trained national buying team use state-of-the-art technology, which allows us to match your criteria to available vehicles.

4. Q: Are there certain cars that AutoSearch USA doesn’t sell?
   A: AutoSearch USA specializes in providing our customers new and quality pre-owned vehicles. We only sell cars that we can stand behind and pass our pre-delivery inspections. In determining which vehicles to sell, we offer consultative advice based on customer satisfaction, reliability and depreciation ratings from Consumer Reports. We use a variety of expert sources to help you select the right type of vehicle that fill your needs.
   
   Purchasing a Car
   

5. Q: Does AutoSearch USA accept trade-ins?
   A: Yes. We accept trade-ins from our customers. We first ask you a series of questions to establish a ballpark estimate of your vehicle’s value. Then, after a vehicle inspection we gain three bids for your vehicle from surrounding dealers and wholesalers. You are offered the highest bid and it is your decision to accept that bid or sell your vehicle independently.

6. Q: How long will it take AutoSearch USA to find my car?
   A: For most orders AutoSearch USA can locate, buy, transport, recondition and deliver your vehicle within 10 business days. Special orders or hard to find makes or extremely specific requests (e.g., if you’ll only consider a single color choice, or an older model with very low mileage) can take longer.

7. Q: What if AutoSearch USA can’t find the exact car I want?
   A: AutoSearch USA will make every effort to locate the car you’ve specified. However, in the unlikely event that we cannot find the exact car you want, we will notify you of the closest possible matches available and allow you to decide if one of these cars will meet your needs. If not, we’ll refund your deposit in full.

8. Q: Can I get information about the history of the car I’m about to buy?
   A: Yes. All AutoSearch USA cars come with a full VehicleDiary, which documents all testing and inspection performed, and also contains a complete title history detailing every change of ownership and verifying that your vehicle bears a clean title, accurate odometer and is free of flood damage or salvaged title (provided by Car Fax).

9. Q: How long is the warranty provided with my purchase?
   A: Each vehicle comes with a 90 day 3,000 mile limited warranty to insure your driving pleasure.

10. Q: Can I get a longer warranty?
    A: Yes. Any remaining manufacturers warranty is passed on to you free of charge. If your vehicle has surpassed the original manufacturer warranty terms AutoSearch USA can provide qualifying vehicles an extended service contract that gives you comprehensive coverage up to 84 months or 100,000 miles. You get years of worry free driving.

11. Q: Where do I go to pick up my AutoSearch USA car when it’s ready?
    A: You can pick up your car at one of our delivery centers, usually located in office centers near you. Once your AutoSearch USA car is ready for delivery, your Consultant will schedule a convenient delivery time and provide directions to the delivery center nearest you or we will arrange to deliver your vehicle directly to your home or office.

12. Q: What if something goes wrong with my AutoSearch USA car?
    A: We thoroughly inspect all vehicles to ensure your car is in top condition when you buy it. However, in the unlikely event of a problem, you can contact your Consultant and he/she will take care of all the repair arrangements.

13. Q: AutoSearch USA doesn’t list the manufacturer’s original names for paint colors. How can you get what I want?
    A: AutoSearch USA color selector includes most popular car and truck colors, with more simple names. For example, it might be confusing to look for “opal”, “firemist”, or “magma”. So we call them blue, dark red and red. Most vehicles are manufactured in 4-6 colors each year. We ask for your preferences, so we can have a higher probability of locating your desired vehicle. Don’t worry, if your preferences were never manufactured, we’ll let you know and suggest some alternatives. And if you request a specific color, and the vehicle was made in that color, we’ll find it. It might take a bit longer than our usual order, but we’ll keep looking until you get the car you want.

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Company Related Questions

1. Q: How does AutoSearch USA make money?
   A: Our efficiencies created by our process and use of technologies allow us to offer lower prices to our customers while still running our business profitably.

2. Q: What is an ASE Certified Technician?
   A: This question can be answered in one word “ PERFECTIONISTS”. Each of our facilities relies upon the expertise of Master Technician to insure your vehicle is properly prepared to deliver years of trouble free driving pleasure.

3. Q: How can I tell if the AutoSearch USA price is really a good deal?
   A: Our new vehicle purchase program works to your advantage. We shop dealers statewide to get the lowest prices on your selected vehicle. This bidding process ensures you get the best price available.

4. Q: What costs are not included in the AutoSearch USA car price?
   A: We always give you our very best price up-front, which meets our pricing promise. This price does not include: sales tax, luxury tax, city or county tax, title and registration fees, lease fees and any applicable options and accessories or extended service contracts that may be purchased separately.

5. Q: From what sources does AutoSearch USA buy cars?
   A: AutoSearch USA buys cars and trucks from the same sources that huge franchise dealers do; major leasing companies, wholesale from other dealers, and from closed dealer sales. It may surprise you to learn that 50% of leased cars get returned to the lease corporation, and then are sold to dealers through commercial auctions around the country.